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Answers to the most common questions. Can't find what you need? Contact support or email support@elitevaultapp.com.
Getting started
Create your account, then paste your store URL into the Analyzer. You'll get a conversion score and your top fix in under a minute. Your first audit is free — no card required.
Billing & cancellation
Plans are billed in advance through Stripe and renew until cancelled. Manage or cancel anytime in the Stripe Customer Portal (Billing → Manage subscription) — you keep access until the end of the period you paid for. Full details in our Refund & Cancellation Policy.
Usage limits by plan
| Plan | Audits / mo |
|---|---|
| Free | 1 |
| Pro · $19/mo | 40 |
| Scale · $29/mo | 200 |
Limits are enforced per billing period. Need more? Compare plans.
Reading your score
Your overall score (0–100) is a fast conversion estimate built from six category scores — color, layout, imagery, technical, niche fit, and CRO principles. It's a directional estimate, not a guarantee. Use the ranked fixes to find the highest-leverage changes first.
If an analysis fails
Occasionally a site blocks screenshots or the AI provider is briefly overloaded. When an audit fails, your credit is automatically refunded and you can retry. If it keeps failing, try uploading a screenshot manually, or contact us.
Data & privacy
Your audits are private to your account unless you create a share link. We process your page URL and screenshot with Google Gemini to generate your result (currently on Gemini's free tier, where Google may use submitted content to improve its services, so avoid auditing confidential pages) and never train AI models on your content. See the Privacy Policy.
Frequently asked
How is this different from a heatmap or session-replay tool?
Hotjar and Clarity show what users do — EliteVault explains why. We don't need traffic to give you an audit. Our AI reads design fundamentals (color, hierarchy, copy, CRO heuristics) and benchmarks them against stores actually scaling on paid social today.
Where do the 'winning sites' in the Library come from?
An AI assistant proposes candidate stores in each niche, and every one is checked automatically (site live, complete listing, niche fit) before it enters the Library. The Library is re-checked periodically, and stores that go offline are removed. Ad-activity figures are labelled as estimates unless they come from a recent Meta Ad Library measurement.
Is the Analyzer accurate on small or new stores?
Yes — accuracy comes from design-fundamentals scoring, not traffic data. We grade what's visible on the page. A pre-launch store can get a meaningful audit before it ever runs an ad.
Can I cancel anytime?
One click in the Stripe Customer Portal. No retention emails, no calls.
What happens to my screenshots and data?
We never train models on your data and we never sell it. To run an audit, your page URL and screenshot are processed by our AI provider, Google Gemini. We currently use Gemini's free tier, where Google may use submitted content to improve its services, so avoid auditing pages with confidential or personal information. Audits are private to your account unless you create a share link. Details in our Privacy Policy (/legal/privacy).
Can I pay for just one report?
Yes. On the Free plan you can unlock the full report of a single audit for a one-time US$7: every fix with its how-to, the buyer-persona simulation, all the fix tracks, one Meta campaign projection for that audit and the winning stores in your niche. No subscription and no card on file. It covers that audit only; new audits, publishing, the Optimizer and the full Library stay with Pro and Scale. If you change your mind, email us within 7 days and we refund it — the report then locks again.
Still stuck?
Contact support